Returns & Exchanges

At Aodour PK, we are committed to customer satisfaction and offer a hassle-free 7-day return policy for products that are damaged, defective, or incorrect. Please ensure that all items remain in their original packaging with the security seals intact to qualify for a refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos of the product issues.

• 2.
  Verification Process

  Our quality assurance team will review your claim and the provided images to verify the eligibility of the return based on our policy guidelines.

• 3.
  Product Pickup

  Once approved, we will arrange for a courier partner to pick up the item from your doorstep or provide instructions for you to ship it back to our warehouse.

• 4.
  Refund or Exchange

  After receiving and inspecting the returned item, we will process your replacement or issue a refund via bank transfer or store credit within 5-7 business days.