Frequently Asked Questions
Everything you need to know about shopping with Aodour PK
Are the beauty products sold on Aodour 100% authentic?
Yes, authenticity is our top priority. We source all our products directly from authorized distributors and official brand partners to ensure you receive 100% genuine items.
What are the shipping charges and delivery timelines?
We offer standard shipping across Pakistan. Delivery typically takes 3-5 business days for major cities like Karachi, Lahore, and Islamabad, and up to 7 business days for other regions. Shipping fees are calculated at checkout based on your location.
Which payment methods do you accept?
We support multiple payment options including Cash on Delivery (COD), Credit/Debit Cards (Visa/Mastercard), and mobile wallets like JazzCash and EasyPaisa for a seamless shopping experience.
What is your return and exchange policy?
You can request a return or exchange within 7 days of delivery if the product is damaged, defective, or incorrect. Please ensure the item remains unopened and in its original packaging to qualify.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to monitor your shipment in real-time.
Can I cancel my order after placing it?
Orders can be cancelled at any time before they are processed for shipping. Once the order status changes to 'Shipped', we are unable to cancel it, but you may follow our return process upon delivery.